Support

Everteam.mea’s Customer Support helps our clients get the maximum benefits of our solutions. Our support experts provide a wide range of support options and services to assist our clients. They relentlessly work to constantly improve our products, either by maintaining it or by enhancing its performance, resulting to quality services and delivering the greatest values to our clients.

Support Services

  • Deployment Support provided by experienced personnel involved in the system, network and database administration, troubleshooting, and user support and guidance.
  • Maintenance of all system functionalities such as bug fixing, performance related issues, and system malfunctions.
  • Integration of new functionalities depending on your changing requirements, which requires new customizations and development.
  • Providing Professional Services Support such as training, documentation, system enhancements, workshops, and onsite consultancy.

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Benefits

  • Availability: Online support, by phone, onsite, or through the website, all social media, and support channels.
  • Quality: We ensure quality services through our Quality Management Plan that we develop and follow up with each phase of the project, from its initiation till delivery and support.
  • Customer Centric: Responding to our customer’s requests and requirements, either to enhance and integrate new functionalities, fix technical issues or to conduct workshops and training.
  • Flexibility: We offer our customers a wide range of different support services, ranging from technical services and support, to direct customer services.

 

 

You require a world class support service?

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