- Deployment Support provided by experienced personnel involved in the system, network and database administration, troubleshooting, and user support and guidance.
- Maintenance of all system functionalities such as bug fixing, performance related issues, and system malfunctions.
- Integration of new functionalities depending on your changing requirements, which requires new customizations and development.
- Providing Professional Services Support such as training, documentation, system enhancements, workshops, and onsite consultancy.
- Availability: Online support, by phone, onsite, or through the website, all social media, and support channels.
- Quality: We ensure quality services through our Quality Management Plan that we develop and follow up with each phase of the project, from its initiation till delivery and support.
- Customer Centric: Responding to our customer’s requests and requirements, either to enhance and integrate new functionalities, fix technical issues or to conduct workshops and training.
- Flexibility: We offer our customers a wide range of different support services, ranging from technical services and support, to direct customer services.